Refund policy

We accept returns on standard and sale items within 30 days after delivery, subject to the conditions below. Custom-made and personalized orders are excluded from ordinary returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@brandsjackethub.com. If your return is accepted, we will send instructions on how and where to return your package. Items sent without prior approval may not be accepted.

You can always contact us for any return question at info@brandsjackethub.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for the same 30-day returns as standard items. Custom-made and personalized orders, and gift cards, are not eligible for ordinary returns. These exclusions do not limit your statutory rights or our separate 30-day replacement warranty.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@brandsjackethub.com.

Return shipping costs

Customers are responsible for return shipping costs, except where applicable consumer law requires us to cover those costs. Contact info@brandsjackethub.com before sending an item back so we can provide return instructions.

30-day replacement warranty

All BRANDS JACKET HUB products come with a 30-day replacement warranty from the date you receive your item. If you experience an issue with your product during this period, contact info@brandsjackethub.com with your order number and a description of the issue to arrange a replacement.

This warranty provides replacement rather than repair. It is separate from our return and refund policy: the unused-condition requirements and product exclusions for ordinary returns do not restrict warranty claims.

Nothing in this policy limits your statutory consumer rights, including any right to a refund, replacement or reimbursement of return costs under applicable law. Any warranty rights promised when an earlier order was placed remain unaffected.